Last updated 21 October 2026
Who you're buying from
Templates on vendoorconnect.com are sold by Vendoor Connect. Contact: vendoor.templates@gmail.com. Payments are processed securely by Paystack, and "Vendoor Connect" appears on your receipt. We are responsible for your order, its delivery, customer support and any refunds.
What you're buying
Each template is a digital planning file, described on its page with its price in Naira (₦). Prices include any applicable charges; there are no delivery fees. We may change prices, but the price you pay is the one shown when you check out.
Payment
You can pay by card, bank transfer or USSD through Paystack. Your order is confirmed once Paystack confirms the payment.
Delivery and refunds
Templates are delivered digitally; see our delivery policy. Because they are digital downloads, change-of-mind purchases are handled by exchange or store credit, not cash refunds; see our refund policy.
How you can use your template
Your purchase gives you a personal licence to use and print the template for your own celebration and planning. You may share printed copies with your family, planning committee and vendors for that event. You may not resell, share the file publicly, or offer it as your own product. The designs remain the property of Vendoor Connect.
Reviews and vendor listings
Reviews must describe your own genuine experience. We check reviews before publishing and may decline or remove ones that are fake, abusive or off-topic. Vendors are independent businesses: we don't employ them or guarantee their work, and any booking or payment you make with a vendor is between you and them.
How reviews are checked and disputed
Every review is checked by us before it appears. Vendors can reply publicly to any review. If a vendor believes a review breaks these rules (for example, the reviewer was never their client), they can dispute it from their dashboard. We then look into it, which may include asking the reviewer or the vendor for details such as a booking confirmation. The review stays visible while we look into it, and we remove it only if it breaks these rules. No one can pay to remove, hide or change a review.
Vendor memberships and sponsored placements
Basic vendor listings are free. Vendors can choose to buy optional extras from their vendor dashboard. Each is a one-off payment through Paystack for a fixed period. It starts when the payment is confirmed, never renews automatically, and simply ends if it isn't renewed:
- Founding Vendor Membership (₦30,000 for 12 months, limited to the first 50 businesses): a Founding Vendor badge, placement ahead of standard listings in directory results, eligibility for homepage features rotated among founding members (not a permanent homepage spot), and one promotional feature on our Instagram. The 12 months start on the day your payment is confirmed; renewing early adds 12 months on top.
- Sponsored placements (Homepage Spotlight, ₦15,000 per month; Website + Instagram Feature, ₦25,000 per month): 30 days of extra visibility from the day your payment is confirmed, always labelled as Sponsored. A limited number run at any one time.
Memberships and placements don't renew automatically. If we can't deliver something you've paid for, we'll reschedule it with you or refund that part. Paying for a membership or placement never affects reviews. We may decline or end a membership or placement for a business that misleads clients or breaks these terms, refunding any unused portion. See our refund policy for details.
Event liaison services
Event liaison services are booked by consultation and provided under a separate written service agreement, which sets out the scope, fees, payment schedule and cancellation terms for your event. Final decisions on vendors, contracts and payments always stay with you.
Questions and complaints
Email vendoor.templates@gmail.com. We aim to reply within 2 business days.